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Coronavirus update - measures being taken to protect our patients and staff

Tuesday 4th January 2022 - Ear Sense is open. 

Audiology is recognised as an essential service and in the event of another lockdown, we will be exempt from closure. Travel is permitted to appointments made at Ear Sense and be assured we are following professional guidance to ensure we remain Covid secure to protect our patients and staff.

We continue to follow published guidance from our professional bodies and in accordance with guidance from and Public Health England, and are therefore able to open our clinic for those in need of hearing care services.

In  order to comply with the latest guidance on social distancing and safe working in a clinical outpatients setting, we have had to modify the way we work, with your safety and the safety of our colleagues, our utmost priority.


We have taken the following additional precautions to help minimise the spread of coronavirus:

  • Increased frequency of cleaning for waiting areas and examination rooms.

  • Scheduling appointments so that there is adequate time between clients for additional cleaning and to minimise the number of people in the clinic at any one time so that 2m social distancing can be observed.

  • Strict observation of 2m social distancing between patients and staff in clinic rooms, unless necessary for clinical procedures.  For those procedures where 2m social distancing cannot be maintained, there will be clustering of all close contact procedures and on completion, separation to a safe distance

  • Best practice hand hygiene, for all staff and patients. Hands must be washed or sanitised with gel frequently and before and after appointments. You will be asked to either wash your hands or use hand sanitiser upon entering and leaving the clinic.

  • The use of PPE during clinical procedures where 2m distancing is not possible will be observed. Full (ce marked) PPE will be worn, including a surgical face mask (type II fluid resistant), gloves, visor and apron for certain procedures. You will also be given a surgical face mask (type II fluid resistant) to wear if you do not have your own.


Before confirming your appointment booking you will be asked the following questions:

  • Do you or anyone in your household have coronavirus?

  • Do you have a new, continuous cough?

  • Do you have a high temperature (37.8 C or over)?

  • Does anyone in your household have a new, continuous cough or a high temperature?

  • Do you or anyone in your household have a loss or change in your sense of smell or taste?

If you answer yes to any of the questions above PLEASE DO NOT ATTEND for an appointment, you should self-isolate and follow NHS COVID-19 advice, read here. Contact us again when you no longer have symptoms or use our remote care services if applicable.

If you feel that your need for an appointment is not essential at this time, then please consider booking at a later date once the current lockdown measures have been relaxed or there is further advice from the government. Please only attend if there is an essential audiological need, that is if there has been a recent change in your ability to hear which is having a significant impact on your life.

What you need to do

  1. Please arrive at the clinic at your appointment time.  You will be met at the door at your appointment time.

  2. Please observe 2m social distancing in the clinic.  The floor will be marked so you will know where to stand.

  3. We would prefer that you attend alone for the appointment. However, if this is not possible or if you require support it should be a person from the same household if possible.

  4. For paediatric appointments only one parent or care giver should attend with the child.

  5. When entering the premises, you will be provided with hand sanitiser or asked to wash your hands at a designated sink.

  6. Your temperature will be checked using a non-contact thermometer.

  7. We will provide you with a surgical mask (type II fluid resistant) to cover your mouth and nose, or you may bring your own if you prefer but it must be a type II fluid resistant medical mask.

  8. If you need to cough or sneeze, please use the tissues provided or into your elbow.

  9. Please avoid touching display items or other items whilst in the clinic. We are unable to offer drinks or the use of toilet facilities currently.

  10. All payments will be taken by card or by bank transfer. We are unable to accept cash or cheques currently.

  11. You will be asked to wash/sanitise your hands when leaving the clinic.

Should you have any questions, please do not hesitate to contact me on 07814822631 or email

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